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Voice Analytics
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Welcome back, Super Admin. Here's the platform overview.

Total Companies

+12% ↑

24

active accounts

0 Target: 32

Total Users

+24% ↑

1,247

active users

Admins: 86
QA: 215
Agents: 946

Minutes Analyzed

+8% ↑

138,492

this month

+15.8% from last period

Revenue

+16% ↑

$83,492

this month

Monthly Goal: 00,000 83%

Platform Activity

Call volumes and minutes analyzed

Analytics dashboard with charts and graphs
1 5 10 15 20 25 30 35 40 1K 2K 3K 4K 5K Calls Minutes

Top Companies

AC

Acme Corporation

28,492 min 4,246
WI

Widget Industries

24,182 min 2,091
GS

Global Services

19,873 min $9,936
TT

TechTron Inc.

15,634 min $7,817
SC

StarCall Solutions

12,428 min $6,214

Recent Activities

Event User Company Time
New user created
John Doe (Admin)
Acme Corporation
5 minutes ago
Payment received
System
Global Services
1 hour ago
Admin access used
Sarah Johnson
TechTron Inc.
3 hours ago
Usage limit warning
System
Widget Industries
6 hours ago
User deleted
Robert Smith (Admin)
StarCall Solutions
Yesterday

Alerts & Notifications

Billing Error

Payment for TechTron Inc. failed. Please check payment details.
10 minutes ago

Usage Warning

Widget Industries is at 95% of their monthly minutes allocation.
2 hours ago

System Update

New feature release: Advanced sentiment analysis now available.
1 day ago

Payment Received

Global Services monthly payment of $9,936 processed successfully.
2 days ago
Home User Management

User Management

Manage all users across the platform with role-based permissions.

Showing 1-10 of 256 users
User
Role
Company
Status
Last Active
Actions
User avatar
John Matthews
john@acmecorp.com
Company Admin Acme Corporation Active Just now
User avatar
Sarah Johnson
sarah@widgetinc.com
Company Admin Widget Industries Active 2 hours ago
User avatar
Robert Chen
robert@techtron.com
QA Analyst TechTron Inc. Active 3 hours ago
User avatar
Michelle Rodriguez
michelle@globalservices.com
Agent Global Services Active 5 hours ago
User avatar
David Wilson
david@starcall.com
QA Analyst StarCall Solutions Inactive 2 days ago

Total Users

1,247

Active: 1,152
Inactive: 95

Users by Role

3

role types

Company Admins 86
QA Analysts 215
Agents 946

User Growth

+24%

this month

Jan Feb Mar Apr May Jun

Active Sessions

78

users online

Professional user working on dashboard
Peak today: 112 users Live
Home Company Access

Company Access

Access company admin views and monitor client performance.

AC

Acme Corporation

Enterprise Plan

Active

Total Users

182

Minutes Used

28,492

Calls Processed

4,256

Last Activity

Just now

Admin profile John Matthews (Admin)
WI

Widget Industries

Standard Plan

Active

Total Users

142

Minutes Used

24,182

Calls Processed

3,614

Last Activity

2 hours ago

Admin profile Sarah Johnson (Admin)
GS

Global Services

Premium Plan

Active

Total Users

128

Minutes Used

19,873

Calls Processed

2,953

Last Activity

5 hours ago

Admin profile Michael Wong (Admin)
TT

TechTron Inc.

Standard Plan

Payment Due

Total Users

95

Minutes Used

15,634

Calls Processed

2,311

Last Activity

1 day ago

Admin profile Robert Chen (Admin)
SC

StarCall Solutions

Basic Plan

Active

Total Users

58

Minutes Used

12,428

Calls Processed

1,874

Last Activity

3 days ago

Admin profile David Wilson (Admin)
EC

Echo Communications

Enterprise Plan

Inactive

Total Users

72

Minutes Used

8,942

Calls Processed

1,203

Last Activity

2 weeks ago

Admin profile Elizabeth Taylor (Admin)

Company Performance Metrics

Compare key metrics across companies

Professional analytics dashboard with laptop and charts
Jan Feb Mar Apr May Jun Jul 0 5K 10K 15K 20K Acme Corporation Widget Industries Global Services TechTron Inc. StarCall Solutions

Minutes used per month by company (Jan - Jul 2023)

Source: Speech Analytics Platform Usage Logs

Photo by Scott Graham

Recent Company Activities

Company Activity User Time
AC
Acme Corporation
New user added
John Matthews (Admin) 10 minutes ago
WI
Widget Industries
QA process completed
Sarah Johnson (Admin) 1 hour ago
TT
TechTron Inc.
Payment failed
System 3 hours ago
GS
Global Services
Admin access used
Super Admin 6 hours ago
SC
StarCall Solutions
Usage limit warning
System Yesterday
Home Billing Analytics

Billing Analytics

Monitor company usage and manage billing information.

Total Revenue

$83,492

this month

16.5% vs last month

Minutes Used

138,492

minutes

8.3% vs last month

Calls Processed

16,209

calls

12.7% vs last month

Avg. Cost Per Minute

$0.60

per minute

2.1% vs last month

Revenue & Usage Trends

Monthly revenue and minutes usage over time

Professional office environment
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec $0 $20K $40K $60K $80K

Photo by Brooke Lark

Company Billing Summary

Company
Plan
Minutes Used
Calls
This Month
Status Actions
AC
Acme Corporation
ID: ACM001
Enterprise
28,492 min
$0.50/min
4,256
4,246.00
Paid
Active
WI
Widget Industries
ID: WID002
Standard
24,182 min
$0.50/min
3,614
2,091.00
Paid
Active
GS
Global Services
ID: GS003
Premium
19,873 min
$0.50/min
2,953
$9,936.50
Paid
Active
TT
TechTron Inc.
ID: TEC004
Standard
15,634 min
$0.50/min
2,311
$7,817.00
Pending
Payment Due
SC
StarCall Solutions
ID: SCS005
Basic
12,428 min
$0.50/min
1,874
$6,214.00
Paid
Active

Usage by Plan Type

138,492 Total Minutes
Enterprise: 40%
Standard: 30%
Premium: 20%
Basic: 10%

Top Companies by Usage

Acme Corporation 28,492 min
Widget Industries 24,182 min
Global Services 19,873 min
TechTron Inc. 15,634 min
StarCall Solutions 12,428 min
Total for top 5 companies 100,609 min
Percentage of all usage 72.6%

Recent Invoices

INV-2023-11-AC
Acme Corporation
4,246.00
Paid • Nov 01
INV-2023-11-WI
Widget Industries
2,091.00
Paid • Nov 02
INV-2023-11-GS
Global Services
$9,936.50
Paid • Nov 03
INV-2023-11-TT
TechTron Inc.
$7,817.00
Due in 2 days
INV-2023-11-SC
StarCall Solutions
$6,214.00
Paid • Nov 05
Total This Month
$50,304.50

Security Best Practices

We recommend following these security guidelines to keep your platform secure:

  • Enable two-factor authentication for all admin accounts
  • Regularly rotate API keys and credentials
  • Set up IP restrictions for admin access
  • Monitor and review system logs regularly
  • Encrypt all sensitive data at rest and in transit
View Security Documentation
Professional workspace with computer

Photo by Brooke Lark